Terms of Service

These Terms of Service (the "Terms") are an agreement between you and Yard Guides, LLC, doing business as Arc Research ("Arc Research," "we," "us" or "our"). They govern your use of the Arc Research website at getarcresearch.com and its apps, data, tools and services, including the NG Terminal, Archie chat and research agents, Archie Desk, the quote board, market reports, research stories and journals, the knowledge graph, forecast modeling, data feeds, trade risk reviews, the Arc Research MCP servers and API, and our emails and notifications (together, the "Service").

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms and to our Disclaimer, which is part of these Terms. If you do not agree, do not use the Service.

1. Not financial advice

The Service provides market data, research and tools for information only. It is not investment, trading or financial advice, and Arc Research is not a registered investment adviser, broker-dealer or commodity trading advisor. Trading futures and options involves substantial risk of loss. Backtests, signals and paper trades are hypothetical. You alone are responsible for your trading decisions. The Disclaimer explains this in full.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service for a company or other organization, you confirm that you can bind it to these Terms, and "you" includes it.

Give us accurate information when you register and keep it current. You are responsible for keeping your password, MCP and API tokens and other credentials secure, and for everything that happens under your account. Accounts are for one person and may not be shared. Tell us right away at [email protected] if you think someone has used your account without permission.

3. Plans, subscriptions and billing

Some of the Service is free and some requires a paid plan, such as Arc Research Starter or the NG Terminal. Plan features, usage limits (for example chat message allowances and monthly review allotments) and prices are shown on the Plans page and at checkout, and we may change them as described below.

• Automatic renewal. Paid plans are subscriptions. They renew automatically at the end of each billing period (monthly or yearly, as you chose at checkout) and you will be charged the then-current price for each new period until you cancel.
• Payment. Payments are processed by Stripe. By subscribing, you authorize us and Stripe to charge your payment method for each period, plus any applicable taxes. If a payment fails, we may suspend paid features until it succeeds.
• Free trials and offers. If a plan starts with a free trial or a promotional price, the terms shown when you sign up apply. Unless you cancel before the trial ends, your subscription continues and you will be charged the price shown at sign-up when the trial ends.
• Cancellation. You can cancel anytime online from Billing (Manage billing). Cancellation takes effect at the end of the current billing period, and you keep paid access until then.
• No refunds. Payments are non-refundable, and we do not give refunds or credits for partial billing periods, unused features or downgrades, except where the law requires it.
• Price changes. We will give you at least 30 days' notice by email before a price increase applies to your subscription. The new price applies from your next renewal after the notice period. If you do not want to pay it, cancel before that renewal.

4. Market data and subscriber status

Much of the data in the Service comes from third parties, including government agencies (such as the EIA, NOAA and the CFTC), exchanges, market data vendors and pipeline operators. That data may be delayed, revised or inaccurate, and it may be subject to additional terms and restrictions set by its providers, including exchange rules. Those providers are third-party beneficiaries of this section.

Market data is licensed to you for your own internal use. Unless we agree otherwise in writing, you may not redistribute, resell, publish, display to others, or use it to build a competing data product.

Some products, including the NG Terminal, require you to certify whether you are a non-professional or professional subscriber. Your certification must be true. Tell us if your status changes. Professional use may require different terms or fees, and we may suspend access to data if a certification is inaccurate.

5. Acceptable use

You agree not to:

• scrape, crawl, bulk download or systematically copy data or content from the Service, except through features we provide for that purpose and within their limits;
• share, sell or sublicense your account, credentials or MCP or API tokens, or let others use the Service through your account;
• get around usage limits, paywalls, rate limits or security measures, or access parts of the Service you are not authorized to use;
• reverse engineer, decompile or attempt to extract the source code, models or prompts of the Service, except where the law allows it despite this restriction;
• use the Service to break any law or regulation, including securities, commodities and market manipulation laws, or to infringe anyone's rights;
• upload malware or content that is unlawful, harassing, defamatory or that you do not have the right to share;
• interfere with or overload the Service or its infrastructure; or
• use the Service to build or train a competing product, or present our content or data as your own.

6. MCP servers, API and connected AI tools

If you connect the Service to Cursor, Claude or another AI client through the Arc Research MCP servers or API, these Terms apply to every request made with your tokens. You are responsible for the clients you connect and what they do with the data they receive, and the data restrictions in section 4 still apply. We may set and change rate limits and may revoke tokens that are misused or exposed.

7. AI features

Archie, research agents, generated reports, summaries and other AI features use large language models, including models from third-party providers. To provide these features we send your prompts, the relevant data and any files you attach to those providers for processing. AI output can be inaccurate, incomplete or out of date. Verify it before you rely on it, and do not submit information you are not allowed to share.

8. Your content

You keep ownership of the content you put into the Service, such as stories, journal entries, trade logs, uploaded documents, chat messages and models you build ("Your Content"). You give us a worldwide, non-exclusive, royalty-free license to host, store, process, copy and display Your Content as needed to operate, secure and improve the Service, and to share it where you choose to share or publish it. You confirm you have the rights to Your Content and that it does not break these Terms.

If you send us feedback or suggestions, we may use them without any obligation to you.

9. Our intellectual property

The Service, including its software, design, research, reports, knowledge graph, models and the Arc Research name and logo, belongs to us or our licensors and is protected by intellectual property laws. While you comply with these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own research. All rights not expressly granted are reserved.

10. Beta and alpha features

Features labeled beta, alpha, preview or invite-only (for example the NG Terminal beta or forecast modeling alpha) are early. They may change, break or be withdrawn at any time, and they are provided without any commitment of availability.

11. Emails and notifications

We send emails about your account, billing and security, which you cannot opt out of while you have an account. We may also send reports, alerts, product news and offers. You can unsubscribe from those with the link in each email or in your notification settings.

12. Changes to the Service

We may add, change or remove features, data sources and limits at any time. If we discontinue a paid plan you are subscribed to, we will give you reasonable notice and will not renew it.

13. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or end your access, with or without notice, if you break these Terms, if your use creates legal or security risk, if a payment fails, or if we are required to by law or by a data provider. Sections that by their nature should survive termination will survive, including sections 1, 4, 8, 9 and 14 through 18.

14. Disclaimer of warranties

The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that any data, research, forecast, signal or AI output is accurate, complete or timely.

15. Limitation of liability

To the fullest extent the law allows, Arc Research and its members, managers, employees, contractors, licensors and data providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any trading losses, lost profits, lost revenue, lost data or business interruption, arising out of or related to the Service or these Terms, even if advised of the possibility. Our total liability for all claims arising out of or related to the Service or these Terms is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or one hundred U.S. dollars ($100).

Some jurisdictions do not allow these exclusions or limitations, so some of them may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnity

You will defend, indemnify and hold harmless Arc Research and its members, managers, employees and contractors from any claims, losses and expenses (including reasonable attorneys' fees) arising from your use of the Service, Your Content, your trading, or your breach of these Terms or of any law.

17. Governing law and disputes

These Terms and any dispute arising out of or related to them or the Service are governed by the laws of the State of California, without regard to its conflict of laws rules. Any such dispute will be brought exclusively in the state or federal courts located in California, and you and we consent to their personal jurisdiction. Before filing a claim, please contact us at [email protected] so we can try to resolve it informally.

18. General

These Terms, together with the Disclaimer and any terms shown at checkout, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, and we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control, including outages at our data providers.

19. Changes to these Terms

We may update these Terms. The date at the top shows when they last changed. If a change is material, we will tell you by email or in the Service at least 14 days before it takes effect. Continuing to use the Service after the change takes effect means you accept the updated Terms.

20. Contact

Yard Guides, LLC, doing business as Arc Research
[email protected]